Privacy Policy

We may collect personal information including:

• Full name
• Email address and phone number
• Identification details required for guest vetting and security
• Booking and stay details
• Communications sent to us via email, messaging platforms, or booking channels
• Security footage from CCTV cameras located in disclosed areas of the property

Your information is used strictly for legitimate purposes, including:

• Managing bookings and reservations
• Communicating before, during, and after your stay
• Guest vetting and maintaining property security
• Providing concierge and housekeeping services
• Improving guest experience and service quality
• Complying with legal or regulatory obligations

We do not sell, rent, or trade your personal information.

For the safety of our guests and the protection of the property, CCTV cameras are installed in exterior areas and select interior common spaces only.

No cameras are placed in private areas such as bedrooms or bathrooms.

CCTV footage is:

• Used solely for security purposes
• Accessed only by authorised personnel
• Retained for a limited period unless required for investigation or legal reasons

We take reasonable measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure.

Personal data is:

• Collected only when necessary for bookings, guest services, security, or legal compliance
• Stored securely in digital or physical formats with restricted access
• Accessed only by authorised personnel for operational or security purposes
• Retained only for as long as necessary to fulfil its purpose or meet legal requirements
• Securely deleted or anonymised when no longer required

We do not retain personal data longer than necessary and do not use guest information for unsolicited marketing.

We may share limited personal information only when necessary:

• With service providers involved in guest support (such as housekeeping coordination)
• Where required by law, regulation, or legal process

We do not share personal data for marketing purposes.

Our website may use basic cookies or analytics tools to improve functionality and understand visitor interactions. These tools do not collect sensitive personal information.

You may disable cookies through your browser settings if you prefer.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal data, subject to legal obligations

Requests can be made using the contact details below.

Our website may contain links to third-party platforms (such as booking or map services). We are not responsible for the privacy practices of those external websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: